Free shipping on orders over RPXXX.XXX•Delivery within 3-6 business days•

Our Store Policy

Please take a moment to review our store policies on processing time, warranty, delivery, and lens customisations. We're happy to assist — but due to the nature of custom products, certain conditions may not be eligible for return or refund.

1. Purchase & Payment

We accept payments by cash, debit/credit card, QRIS, and bank transfer
A minimum 50% down payment is required to begin processing all custom lens orders
The remaining balance must be paid upon pickup or before delivery
Prescription eyewear orders are custom-made and non-refundable once processing has begun

2. Processing Time

Single vision lenses: 1–3 business days
Progressive / photochromic lenses: 5–7 business days
Timelines may vary depending on your prescription and lens type
On holiday in Bali? Let our staff know — we'll gladly adjust the process to suit your schedule

3. Shipping & Delivery

Orders are shipped via Gojek or trusted couriers, with tracking provided
Free same-day delivery is available in Denpasar, Sanur, Ubud, and Seminyak
You may also collect your order at the nearest branch — at no extra cost
In-store pickup is encouraged for adjustment and fitting purposes
Please ensure accurate contact details. We respect your privacy and do not use your data for promotions

4. Warranty & After-Sales

Frames – 12 Months

Covers factory defects such as misaligned hinges or peeling
Excludes accidental damage, chemical exposure, or wear & tear
Claims are evaluated at our discretion

Lenses – 1 to 2 Years

Covers coating defects or discolouration not caused by misuse
Excludes scratches, breakage, or impact damage
Final warranty decision remains with our team

Comfort Guarantee

Free recheck within 7 days for discomfort or vision issues
Free replacement allowed (e.g., Progressive → Single Vision) if needed
Frame/sunglass exchange within 3 days (frame only, lenses excluded)

Soft Contact Lenses

Report issues within 2×24 hours
Replacement granted with packaging and remaining lenses returned
No receipt required — purchases are recorded in our system
Your personal data remains confidential

NOTE: Items purchased with discounts over 25% are not eligible for warranty.

5. Using Your Own Frame

We're happy to install lenses into your own frame
Work is done at your own risk — especially for rimless or vintage frames
No warranty is provided for breakage during the fitting process
Our team may advise against use based on frame condition

6. Prescriptions from Other Opticians

We accept valid prescriptions from other providers or past visits
Comfort guarantee only applies to the most recent measurements taken in-store
Free rechecks are available on request

7. Returns & Exchanges

All sales are final
Store credit is available for unused frames/sunglasses returned within 3 days
Custom lenses are excluded
Store credit is valid for 1 month and subject to team approval
Prescription lens returns are only accepted for proven manufacturing defects
Sale items with over 25% discount are final and non-returnable

8. Store Credit Terms

Valid for 1 month from return date
Can be used for frame/sunglass of equal or higher value
Exchanges can be made at any Bali branch with registered name and phone number as digital proof